Active offer of health services in French is the regular and permanent offer of services to the Francophone population. Active offer of services:

  • respects the principle of equity;
  • aims for service quality comparable to that provided in English;
  • is linguistically and culturally appropriate to the needs and priorities of Francophones;
  • is inherent in the quality of the services provided to people (patients, residents, clients) and an important contributing factor to their safety.

It is the result of a rigorous and innovative process for planning and delivering services in French across the entire health care continuum. It depends on accountability at several levels and requires partners to exercise appropriate leadership with respect to health services in French. In concrete terms, it takes the form of a range of health services available in French and offered proactively, that is, services are clearly announced, visible and easily accessible at all times.

Source: Joint Position Statement on the Active Offer of French Language Health Services in Ontario

As a health care provider, you want to ensure the safety and quality of care of patients and clients. An interactive online training on active offer of French language health services is now available free of charge for every person who works or studies in the field of health care in Ontario. The 5-hour training course is available in English and French. (Completion of the active offer online training entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 2.5 Category II credits towards their maintenance of certification requirements.)

Click here to access Active Offer Training

Click here to access a quick-fact sheet on the Active Offer Training

Webinar March 10th, 2020 on the Active Offer Training

In order to identify Francophones in your community, it is recommended that you ask the following questions:

The second question will include those who do not have French as their mother tongue, but who have knowledge and understanding of French as an official language.

Here are some guidance questions for an inclusive way to identify Francophone patients!


How to Identify your Francophone Population

Linguistic Identification of Clients